BGY International Services • Handling Agent in Milan Bergamo Airport

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Advanced Airline Handling Services

13.846.192 passengers 2023

+20,8% vs 2022.

20.606 tons of freight and mail 2023

+1,1% vs 2022.

87.365 movements 2023

+14,6% vs 2022.

About us

BGY International Services is the main Handling Agent in Milan Bergamo Airport. Born on 1st January 2017 as a subsidiary of S.A.C.B.O. S.p.A., which has been providing quality aviation services for more than thirty years and has developed into a trusted and recognized name in the airline services industry.

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Governance

BGY International Services Governance contains all the rules, criteria, principles and systems - namely “the rules of the game” - set by the company to ensure its proper functioning. The Code of Ethics and the Organization Management and Control Model pursuant to Legislative Decree 231/01 are extremely important.

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Our values

We provide the best value for our clients.
Our mission is to ensure safe, on time and efficient ground handling services.

Technical skills
Health & Safety
Punctuality
Quality

Services

We have a reputation for providing the highest quality and a wide range of services for airlines.

Ground support
Passenger handling
Ticketing
Lost & found
General Aviation
Ancillary services
Cargo and mail

News

Customers

Work with us

Se sei interessato/a al mondo professionale aeroportuale inserisci QUI i tuoi dati personali.

Your application will be registered in group database and may be taken into consideration for possible future selections in accordance with your professional and educational profile.

Contact us

Telephone Commercial office: +39 035 5574 481 Executive Secretary: +39 035 5574 582 Lost&Found: +39 035 5574 352 GOPS: +39 035 5574 270 General Aviation: +39 329 7030 424

E-mail Commercial office: [email protected] Executive Secretary: [email protected] Lost&Found: [email protected] GOPS: [email protected] General Aviation: [email protected]

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Technical skills

Our reliability in passengers and cargo handling is granted by operating in compliance with ICAO, IATA, JAR OPS regulations and with current Italian laws.

Training and constant refresher courses of our staff is one of our main concern..

List of courses attended:

Airport Driving License ADC-A and ADC-R
AUA for operations, passengers and Lost&Found area
DGR
LVP
BCU
PRM
Security
Airside Safety
Recurrent training Safety SMS-AMS and Safety Reg. 139/2014 awareness-raising acrivities
First Aid
Firefighting
Emergency Coordination
Aerodrome Manual
D.LGS. 81 (Italian Law) for each operator
D.LGS. 196/03 (Italian Law)
D.LGS. 231 (Italian Law)
De anti icing
Ground Service Equipment Management

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EMERGENCY AND EVACUATION PLAN

THIS SECTION CONTAINS THE DOCUMENTS RELATING TO FIRE SAFETY

We remind you that any Employer, has the obligation, referring to Legislative Decree 81/08, to carry out the fire risk assessment of the workplaces presents in the spaces assigned and to adopt the necessary organizational and management measures to be implemented in the event of a fire, reporting them in an emergency plan set in accordance with the Ministerial Decree 02/09/2021.

EMERGENCY AND EVACUATION PLAN

QUALITY POLICY

Safety first!

This is our goal: Safety is everyone’s business.

We strain to develop Safety awareness at all levels, creating a personal responsibility for ourselves, our colleagues and our customers. We steadily cooperate with airport operator in compliance with standard requirements.

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Punctuality

Our efforts work towards total punctuality.

Our organization guarantees fast and efficient turnarounds in compliance with safety procedures.

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Quality

Certifcations

CERTIFICATO DI IDONEITA’
(5/05/2021)
Prestatore di servizi aeroportuali di assistenza a terra

CERTIFICATO UNI CEI EN ISO/IEC 27001:2017

CERTIFICATO UNI ISO 45001:2018

CERTIFICATO UNI EN ISO 9001:2015

CERTIFICATO UNI EN ISO 14001:2015

Politica di BGY INTERNATIONAL SERVICES

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Ground support

Aircraft Ground Handling

Marshalling
GSE positioning (GPU, ACU, ASU connection)
Ramp to flight deck headset communication
Aircraft Loading/Unloading
Baggage Sorting and Transportation
Cargo and Mail transportation
ULD Control
Toilet and Water services
De-icing/Anti-icing
Pushback
Crew transportation
Aircraft Cabin Cleaning/Appearance

Flight Operations Assistance

Load Control
Station Control
Flight Operations Assistance
Weather Briefing
Operational Flight Plan
Irregularity Operations Support
Liaisons with Fuel and Catering Suppliers

DCS and Network in use

Local DCS (Damarel)
Altéa
Navitaire
Arinc

Ground service equipments:

5 CARGO LOADER 15 TONS
4 CARGO LOADER 7 TONS
2 CLT TRANSPORTER 3,6 TONS
2 FORK-LIFT –DIESEL
3 FORK-LIFT - ELETTRICI
30 BELT LOADER AUTOMOTIVE
23 PASSENGER STEPS AUTOMOTIVE
5 TOWED PASSENGER STEPS
20 TRACTORS -DIESEL
18 TRACTORS - ELETTRICI
3 AIR STARTER UNIT
3 AIR CONDITIONING UNIT
13 PUSHBACK TOWBARLESS
3 PUSHBACK TOWBAR
4 AIRCRAFT LAVATORY SERVICE VEHICLE
4 AIRCRAFT POTABLE WATER SERVICING VEHICLE
37 GROUND POWER UNIT
160 BAGGAGE CARTS (BULKY BAGS)
115 DOLLIES AKH/LD3
8 DEICER SAFEAERO SINGLE OPERATOR
1 TECHNICAL STEP

Handled aircrafts:

DORNIER
SAAB 2000
ATR
CRJ
EMBRAER
F100
BOEING B737/B738
MD-80
AIRBUS A319/A320/A321
BOEING B757
AIRBUS A310
BOEING B767
BOEING B777
AIRBUS A300
AIRBUS A300-600
AIRBUS A330
AIRBUS A340

We are trained and qualified in managing the operations of all types of passenger and cargo aircraft.

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Passenger handling

Departure:

Ticketing
Check-in
Boarding
Gate Check-in and Waiting List
Passengers assistance in case of delayed, cancelled or diverted flights
Minors assistance
Special assistance

Arrivals:

Passengers assistance, included diverted flights
Lost & Found
Minors assistance

DCS in use:

Local DCS (Damarel)
Altéa
Navitaire

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Ticketing

BGY INTERNATIONAL SERVICES is a IATA – BSP member since 1990.

Staff trained to use airline’s own reservation system.

SERVICES:

Ticket reservation and sale, reservation changes, upgrading
Assistance to denied boarding passengers (DBC)
Cancelled/Delayed flights: involuntary rerouting, passengers assistance and welfare arrangements, passengers transfer to/from other airports
Excess baggage and ancillary payments collection (AIRPORT BOARDING PASS, UMNR, PETC/AVIH, SPORT EQUIPMENT, etc), including collections at gate
TRAIN ticketing (Trenitalia, Italo)
FLIXBUS ticketing
ITABUS ticketing
Vendita servizi Fast-track e Sale Vip

CRS USED:

GALILEO (GDS – Global Distribution System gruppo Travelport)
AMADEUS ALTEA
NEWSKIES
SITA Reservation Desktop
eRes
AccelAero
PICO
Troya - QuickRes
iFlyRes

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Lost & found

Left behind, misrouted and damaged baggage handling
World Tracer and ALFA System
Baggage Home delivery
Home delivery of items left on board or at the terminal (service on charge by agreed courier)

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General Aviation

We provide a complete range of services to our business aviation clients 24/7.

We offer dedicated staff that coordinates and organizes supervision and ground handling for private flights.

We plan ongoing investments in new equipments and training.

Ground handling services for Executive and Business Aviation
Dedicated services for passengers
Easy access to the aircraft through dedicated path
VIP Services
Small goods delivery (newspapers, flowers, etc.)

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Cargo and mail

Our staff has a great experience in cargo service and document handling

It is awarded with IATA certification and ready to meet any Airline request.
We are Enac Regulated Agent (code IT/RA/00221-01).

SERVICES:

Export acceptance and handling
Security checks
Customs warehousing
Import handling
Customs clearance
Direct billing
ULD build-up
Veterinary Service/Phitosanitary Service

HANDLED GOODS:

Shipments by cargo flights
Shipment by passenger flights
Airmail
Special cargo (DGR,HUM,VAL,VUN,AVI,PER)
Import shimpents
Transit freight handling
Road transport

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Ancillary services

VIP assistance
Porterage service
Home delivery of items left on board or at the terminal (service on charge by agreed courier)

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WHO ARE WE?

With a strong experience in high performance services for passenger and ramp handling, BGY International Services makes the difference boosting a young, dynamic and proactive approach and ensuring a safe environment to our customers and employees.

We guarantee 24 hours support with a consistent and competitive service delivery in accordance with operational customer instructions and agreed Service Level Agreements.

Our trained and qualified staff stands ready to meet and exceed carriers and passengers needs and expectations.

OUR RESOURCES:

395 employees

496 Ground Service Equipments

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GOVERNANCE

07/30/2024 Group Code of Ethics and Conduct

The SACBO Group pursues the primary objective of assuming at every level and in every circumstance a corporate image and reputation based on the utmost integrity, correctness, loyalty, transparency, impartiality and objectivity in the conduct of its business and activities. Compliance with these principles and the existing regulatory framework, together with the values of the SACBO Group - excellence, balance, value creation and responsibility - constitute the basic element of the corporate culture and guarantee the preservation of the solid reputation achieved in the airport business. It is therefore essential that all those who work with the SACBO Group act in compliance with these principles and values, which have become our "genetic" heritage over time. With this aim, in 2024 the Board of Directors of SACBO replaced the previous “Group Code of Ethics” with the “Group Code of Ethics and Conduct” in order to identify, not only the set of general ethical values and principles that must constantly inspire the Group’s actions, but also to identify specific rules of behavior that must be observed by all those who work with the Group (directors, corporate bodies, employees, collaborators, partners, suppliers, customers, etc.). The Group Code of Ethics and Conduct represents one of the essential components of the Organization, Management and Control Model adopted by the individual Group Companies, pursuant to Legislative Decree 231/2001.

Download Group Code of Ethics and Conduct
03/19/2024 WHISTLEBLOWING

BGY International Services Srl considers the whistleblowing reporting tool an effective instrument to ensure integrity and lawfulness, as it gives the possibility to report unlawful conduct or violations of the Organization, Management and Control Model of the company, which became known in the work context, pursuant to Legislative Decree 24/2023.

These reports can be submitted, with the outmost confidentiality, through an IT platform, reachable by the link https://milanbergamoairport.segnalazioni.net/en/

Anonymous reports, i.e. made without identifying the reporting party, may also be taken into consideration, provided that they are adequately detailed and provided in great detail, i.e. where they are able to bring out facts and situations by relating them to specific contexts.

For further information, please refer to the “Whistleblowing Procedure” available on the platform at the following link: https://milanbergamoairport.segnalazioni.net/en/pages/policy
05/18/2020 Financial Statements

Financial statements, prepared in accordance with civil law and accounting standards, are published on BGY International Services website after being approved by the Relevant Bodies.

Download Bilancio BGYIS 2023

Download Bilancio BGYIS 2022

Download Bilancio BGYIS 2021

Download Bilancio BGYIS 2020

Download Bilancio BGYIS 2019
01/02/2019 Anti-Corruption Policy

In carrying out its business, the Corporate Group SACBO (hereinafter “Group”) is inspired by principles of ethics and integrity, by performing its business activities on a best efforts basis, with utmost honesty, collaboration, loyalty and professional accuracy; in compliance with laws, guidelines and anti-corruption standards, and in line with the strategic significance of the business sector and the legal and social environment in which the Group operates. To pursue these objectives the Group has voluntarily adopted a "Special Anti-corruption Section" within the Organization Management and Control Model pursuant to Legislative Decree 231/01 (MOG 231) to prevent “active corruption” (in the interests of the Group) and "passive corruption” (in disadvantage of the Group). The model is completed by a "Whistleblowing Procedure", which regulates the reporting of illicit conducts or infringements of the MOG 231

Download Anti-corruption policy
06/27/2018 Environmental aspects in procurement agreements

Download Environmental aspects in procurement agreements
05/16/2018 Organization Management and Control Model

The Organisation Management and Control Model adopted by the Board of Directors of BGY International Services, starting from 27th March 2018, pursuant to Legislative Decree 231/01 on institution administrative liability, is part of the internal control system set by the Company.

It is based on the Governance Model of the group leader SACBO but it is focused on crime prediction coming from handling activities. Its primary purpose is to prevent its managers, employees and partners illegal conduct in accordance with prevention protocols designed to limit the risk of crime listed in decree 231 occurrence.

This model is made of a General Part, which can be downloaded from the below link, that describes its principles, structure and purpose, together with a map of crime/risk, where you can find specific prevention protocols to reduce crime occurrence to a minimum.

This model is ruled by a Supervisory Body with its own power of decision and control. It monitors the Model functioning, it grants its efficacy and adequacy and it cares about its regular update.
BGY IS ‘ Supervisory Body is monocratic and it is ruled by the Internal Auditing Manager of the group leader.

Anyone who is involved in this Model must report any breaches to the Supervisory Body through one of the two channels implemented by the SACBO Group: an IT platform, reachable by the link milanbergamoairport.segnalazioni.net or sending a paper report to the post office box no. 2 at the post office located in Orio al Serio.

Download List of Offences

Download Organizational Management and Control Model